Privacy Policy
Nordic Yarn USA LLC Last updated: April 26, 2026
Introduction
This Privacy Policy describes how Nordic Yarn USA LLC (“Nordic Yarn,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from www.nordicyarn.com (the “Site”) or interact with us through other channels including email, social media, and SMS.
Nordic Yarn is a New Hampshire limited liability company based in the United States. We ship internationally and are committed to protecting the privacy of all our customers regardless of location.
By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our Site.
Information We Collect
Information you provide to us
When you interact with our Site or our brand, we may collect information that you voluntarily provide, including:
• Order information: name, email address, billing address, shipping address, phone number, and payment method details when you make or attempt to make a purchase. Payment card information is processed directly by our payment providers (see “Third-Party Service Providers” below) and is not stored on our servers.
• Account information: email address and password if you create an account.
• Communication information: any information you provide when you contact us via email, contact forms, or social media, including the content of your messages.
• Survey and feedback information: responses to surveys, polls, questionnaires, or interviews you voluntarily participate in. This information is generally collected in aggregate and not linked to your personal identity unless you choose to identify yourself.
• Marketing preferences: your consent or preferences regarding email communications, SMS messages, and marketing materials.
Information collected automatically
When you visit our Site, we and our third-party service providers automatically collect certain information, including:
• Device and browser information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage information: pages viewed, links clicked, referring and exit pages, date and time of visits, time spent on pages, and other browsing behavior on our Site.
• Location information: approximate geographic location based on your IP address.
• Cookie and tracking information: data collected through cookies, pixels, web beacons, and similar technologies. See “Cookies and Tracking Technologies” below for more detail.
How We Use Your Information
We use the information we collect for the following purposes:
• To fulfill orders: processing payments, arranging shipping, sending order confirmations and shipping updates, and handling returns or exchanges.
• To communicate with you: responding to your inquiries, providing customer support, and sending transactional communications related to your purchases.
• To send marketing communications: with your consent, sending emails, SMS messages, or other communications about our products, new releases, patterns, and other content we believe may interest you. You may opt out at any time (see “Your Rights and Choices” below).
• To improve our Site and products: analyzing how visitors browse and interact with our Site, understanding purchasing patterns, and using aggregated feedback from surveys and polls to improve our products and customer experience.
• To prevent fraud and protect our business: screening orders for potential risk or fraud, protecting against unauthorized transactions, and enforcing our terms of service.
• To comply with legal obligations: maintaining records as required by applicable tax, accounting, and other laws.
Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to function properly, analyze performance, and support marketing efforts. These fall into the following categories:
Essential cookies are necessary for the Site to function. They enable core features such as your shopping cart, checkout process, and account login. These cannot be disabled.
Analytics cookies help us understand how visitors use our Site by collecting information about pages visited, time spent, and navigation paths. This data is aggregated and used to improve the Site experience.
Marketing cookies are used to track visitors across websites and display relevant advertisements. These cookies may be set by our advertising partners to build a profile of your interests and show you relevant content on other sites.
Preference cookies remember your choices (such as currency or language) to provide a more personalized experience.
For visitors in jurisdictions that require it, we display a cookie consent mechanism that allows you to accept or decline non-essential cookies before they are loaded. Your preferences are saved and can be changed at any time through the cookie settings link in our Site footer.
If you prefer, you may also disable cookies through your browser settings. Please note that disabling essential cookies may impair the functionality of our Site.
Third-Party Service Providers
We work with third-party companies to help us operate our business, process transactions, and improve our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect it. Our service providers include, but are not limited to, companies that assist with:
• Ecommerce platform and hosting (e.g., Shopify)
• Payment processing (e.g., Stripe, PayPal, Apple Pay)
• Email and SMS marketing (e.g., Klaviyo and similar platforms)
• Analytics and site performance (e.g., Google Analytics)
• Advertising and remarketing (e.g., Meta/Facebook, Google Ads)
• Shipping and fulfillment
• Customer service tools
These providers may process your data in countries outside your jurisdiction, including the United States. Where applicable, we ensure appropriate safeguards are in place for such transfers (see “International Data Transfers” below).
For more information about how Shopify handles personal data, visit https://www.shopify.com/legal/privacy.
How We Share Your Information
We do not sell your personal information to third parties.
We may share your personal information in the following limited circumstances:
• Service providers: as described above, with companies that help us operate our business.
• Legal requirements: when required to comply with applicable laws, regulations, legal processes, or enforceable governmental requests; to enforce our terms of service; or to protect the rights, property, or safety of Nordic Yarn, our customers, or others.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.
• With your consent: in any other circumstance where you have given us explicit consent to share your information.
SMS and Text Messaging
If you opt in to receive SMS or text messages from us, you consent to receive recurring automated marketing and transactional messages at the phone number you provide. Message frequency varies. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP to any message. You may also contact us at hello@nordicyarn.com to be removed from SMS communications.
Your consent to receive SMS messages is not a condition of any purchase.
Your Rights and Choices
Depending on where you are located, you may have specific rights regarding your personal information. We are committed to honoring these rights for all customers.
All customers
• Marketing opt-out: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email. You may opt out of SMS messages by replying STOP. Opting out of marketing communications will not affect transactional messages related to your orders.
• Cookie preferences: You may manage your cookie preferences through the cookie settings link on our Site or through your browser settings.
• Account data: If you have an account, you may update your information by logging in or by contacting us.
Residents of the European Economic Area, United Kingdom, and Switzerland
Under the General Data Protection Regulation (GDPR) and UK GDPR, you have the following rights:
• Access: You may request a copy of the personal information we hold about you.
• Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Erasure: You may request that we delete your personal information, subject to certain legal exceptions (such as our obligation to retain records for tax compliance).
• Restriction of processing: You may request that we restrict the processing of your personal information in certain circumstances.
• Data portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Objection: You may object to our processing of your personal information for direct marketing purposes or where we rely on legitimate interests as our legal basis.
• Withdrawal of consent: Where we rely on your consent to process personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Legal bases for processing (EEA/UK/Switzerland): We process your personal information on the following legal bases:
• Performance of a contract: to fulfill orders and provide services you have requested.
• Legitimate interests: to improve our Site and products, prevent fraud, and conduct analytics, where these interests do not override your fundamental rights.
• Consent: to send marketing communications and to set non-essential cookies.
• Legal obligation: to comply with applicable tax, accounting, and regulatory requirements.
To exercise any of these rights, please contact us at hello@nordicyarn.com. We will respond within 30 days, or within the timeframe required by applicable law.
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
Residents of Canada
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.
To exercise these rights, please contact us at hello@nordicyarn.com.
Residents of California, USA
Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to:
• Know what personal information we collect, use, disclose, and sell or share.
• Delete personal information we hold about you, subject to certain exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell your personal information. If we engage in “sharing” of personal information for cross-context behavioral advertising (as defined under the CPRA), you may opt out through our cookie consent mechanism or by contacting us.
• Non-discrimination: We will not discriminate against you for exercising your privacy rights.
We honor Global Privacy Control (GPC) signals received from your browser as valid opt-out requests under California law.
To exercise your rights, contact us at hello@nordicyarn.com or submit a request through the contact information below. We may need to verify your identity before fulfilling your request.
Residents of other US states with privacy laws
If you reside in Virginia, Colorado, Connecticut, Oregon, Texas, Montana, New Hampshire, or another US state with applicable consumer privacy legislation, you may have similar rights to those described above, including the right to access, delete, and correct your personal information, and to opt out of targeted advertising. To exercise any applicable rights, please contact us at hello@nordicyarn.com.
International Data Transfers
Nordic Yarn is based in the United States. If you are located outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those of your country.
For transfers of personal data from the EEA, UK, or Switzerland to the United States, we rely on:
• The European Commission’s adequacy decisions where applicable.
• Standard Contractual Clauses (SCCs) approved by the European Commission, or the UK International Data Transfer Addendum, as appropriate.
• Our service providers’ data processing agreements and certifications (for example, Shopify’s compliance with applicable data transfer frameworks).
By placing an order or providing your personal information, you acknowledge this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Specifically:
• Order information is retained for a minimum of 7 years from the date of transaction to comply with tax, accounting, and legal requirements, and may be retained longer for legitimate business purposes such as analyzing purchasing history and improving our products and services.
• Account information is retained for as long as your account remains active, and for a reasonable period thereafter.
• Marketing information (email, SMS preferences) is retained until you opt out, at which point we will suppress your contact information to prevent future communications while retaining a record of your opt-out preference.
• Analytics and cookie data is retained according to the retention periods set by the applicable third-party analytics providers.
If you are a resident of the EEA, UK, or Switzerland and you request deletion of your personal information, we will delete or anonymize it unless we have a lawful basis for continued retention (such as legal compliance or the establishment, exercise, or defense of legal claims).
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure payment processing through PCI-compliant providers, and restricted access to personal information within our organization.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@nordicyarn.com and we will take steps to delete such information promptly.
Third-Party Links
Our Site may contain links to third-party websites, including social media platforms, pattern marketplaces, and payment providers. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last updated” date at the top of this policy and, where required by law, notify you by email or through a notice on our Site.
We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how we handle your personal information, please contact us:
Nordic Yarn USA LLC hello@nordicyarn.com
Mailing address: 221 Main St Ste N, Nashua, NH 03060